Booking a Shipment
Customers and sellers must provide accurate pickup, delivery, sender, receiver and parcel information when creating a shipment. Incorrect or incomplete information may result in delay, additional charges or return of the parcel.
Pickup Service
After a shipment is booked, Barir Bazar Express or an authorized pickup partner may collect the parcel from the provided pickup location. Pickup timing may vary depending on location, availability and operational conditions.
Parcel Packaging
The sender is responsible for ensuring that the parcel is properly packed and securely sealed before pickup. Packaging should be suitable for the nature of the item and capable of handling normal transportation conditions.
Correct Address Information
The sender must provide a complete and accurate pickup and delivery address, including applicable PIN code, district, block, landmark and contact number. Barir Bazar Express is not responsible for delays caused by incorrect or incomplete address information.
Parcel Weight & Dimensions
Shipping charges may depend on actual weight, volumetric weight, parcel dimensions, distance, service type and delivery location. If the declared information differs from the actual parcel information, applicable additional charges may be imposed.
Shipment Processing
After pickup, parcels may pass through authorized local hubs, district hubs, transport partners and delivery facilities before reaching the destination. Shipment movement may vary depending on the selected service and operational requirements.
Delivery Time
Estimated delivery time is indicative and may vary due to distance, weather, traffic, operational conditions, public holidays, transport availability, incorrect address information or other circumstances beyond reasonable control.
Delivery Attempts
Reasonable delivery attempts may be made at the receiver's address. The receiver should remain available and provide accurate contact information. Additional attempts or special delivery arrangements may be subject to applicable charges.
Receiver Unavailable
If the receiver is unavailable, cannot be contacted or refuses to accept the parcel, the shipment may be re-attempted or processed for return to origin according to our RTO & Return Policy.
Prohibited & Restricted Items
Illegal, hazardous, prohibited or restricted items must not be sent through our courier network. Barir Bazar Express may reject, hold, inspect or take appropriate action regarding shipments that violate applicable laws or our Prohibited Items Policy.
Fragile Items
Senders are responsible for appropriate protective packaging for fragile items. Fragile shipments should be clearly identified where applicable. Claims for damage may be subject to our Lost, Damaged & Shortage Claim Policy.
Tracking
Shipment tracking information may be provided through our website, application or other authorized communication channels. Tracking status may be updated at different stages of the shipment journey.
Shipping Charges
Applicable shipping charges may depend on parcel weight, dimensions, origin, destination, service type and other applicable factors. Additional charges may apply for special handling, address correction, re-attempts, RTO or other services where applicable.
Cancellation
Shipment cancellation is subject to our Cancellation & Refund Policy. Once pickup, transportation or processing has started, cancellation may not always be possible and applicable charges may apply.
Return to Origin (RTO)
A parcel may be returned to the sender when delivery cannot be completed due to receiver refusal, incorrect address, repeated failed delivery attempts, receiver unavailability or other applicable circumstances. RTO charges may apply.
Lost, Damaged or Shortage Claims
Claims relating to lost, damaged or shortage shipments are handled according to our Lost, Damaged & Shortage Claim Policy. Required documents, photographs, shipment details and other evidence may be requested.
Operational Delays
Delivery may be delayed due to natural disasters, severe weather, traffic restrictions, strikes, government restrictions, transport disruption, technical issues, security incidents or other circumstances beyond reasonable control.
Service Availability
Certain locations, routes or services may not always be available. Barir Bazar Express may change, suspend or restrict services where operational, legal or safety requirements make it necessary.
Customer Responsibility
Customers and sellers are responsible for providing truthful information, proper packaging, legal contents, correct addresses and valid contact details. Any misuse of the courier service may result in account suspension or other appropriate action.
Contact & Support
For shipment-related questions or support, customers may contact Barir Bazar Express through the official contact details and support channels provided on our website or application.