Partner & Seller Policy

This policy establishes general standards for sellers and operational partners using Barir Bazar Express services. It is intended to support reliable, transparent and professional courier operations.

Depending on the services offered, the Barir Bazar Express network may include sellers, delivery partners, hubs, district hubs, transport partners and other authorised service partners.

Partners must provide accurate registration information and complete any required verification, documentation or onboarding process before using partner services.

Barir Bazar Express may verify identity, contact information, business details, bank information, tax information or other documents where required for onboarding, payments, compliance or operational purposes.

Sellers must provide accurate shipment details, receiver information, parcel weight, dimensions, declared contents and other information required for successful shipment processing.

Sellers are responsible for securely packaging shipments according to the nature of the goods. Packaging should protect the contents during normal handling and transportation.

Partners and sellers must not hand over prohibited, unlawful, dangerous or restricted goods except where specifically permitted under applicable law and an authorised service.

Incorrect addresses, mobile numbers, pincodes, parcel weights, contents or other shipment information may cause delivery failure, additional charges, RTO or other operational issues.

Sellers must make shipments available for pickup at the agreed location and within the applicable operational window. Parcels should be properly packed, labelled and ready for handover.

Partners must act professionally and respectfully with customers, sellers, receivers, delivery personnel, hub staff and other authorised representatives.

Delivery personnel must handle shipments carefully, follow applicable delivery procedures, update shipment status accurately and maintain professional conduct during customer interactions.

Hub and transport partners are expected to follow authorised scanning, sorting, handover, routing, security and shipment handling procedures applicable to their role.

Partners must record shipment movements and operational events accurately. False scans, delayed status updates or unauthorised status changes are not permitted.

Where cash collection or COD services are provided, partners must follow the applicable collection, reconciliation, settlement and reporting procedures. Collected funds must not be misused or withheld without authorisation.

Partner commissions, incentives and earnings may depend on the applicable partner type, shipment activity, approved service rules and commercial agreement. Earnings may be subject to verification, adjustments or applicable deductions.

Fake shipments, duplicate accounts, fraudulent scans, false delivery confirmations, manipulation of earnings, misuse of customer information or other fraudulent activity may result in immediate investigation and appropriate action.

Partners may receive access to customer or shipment information only for authorised operational purposes. Such information must be handled securely and must not be misused, disclosed or sold without proper authorisation.

Partners are responsible for protecting their login credentials, OTPs, passwords and account access. Credentials must not be shared with unauthorised persons.

Barir Bazar Express may suspend or terminate a partner account where there is suspected fraud, serious policy violation, repeated operational failure, misuse of the platform or other grounds permitted by applicable agreements or law.

Certain partners may be required to sign a separate Partner Agreement containing specific commercial terms, agreement duration, security requirements, responsibilities, settlement terms and other conditions. Where applicable, the signed agreement will govern those specific arrangements.

Shipment claims, financial disputes and operational complaints should be raised through the appropriate support or partner channel with relevant evidence and shipment information.

Barir Bazar Express may update this policy to reflect changes in operations, technology, safety requirements, commercial arrangements or applicable law. Partners should review the latest version regularly.