Partner Agreement

1. Appointment & Authorisation

The Company may appoint the Partner as an authorised Hub Partner for the approved operational area. The Partner shall perform only those activities authorised by the Company and shall follow applicable operational procedures, instructions and service standards.

2. Agreement Duration

This Agreement shall remain effective for a period of one year from the Agreement Start Date shown above, unless terminated earlier in accordance with this Agreement or applicable law. Renewal, where applicable, shall be subject to the Company's approval and applicable terms at the time of renewal.

3. Refundable Security Deposit

The Partner shall provide a refundable Agreement Security Deposit according to the selected Partner Type:

• Hub Partner: ₹10,000 for one year.
• District Hub Partner: ₹30,000 for one year.

The Security Deposit is intended as security for the Partner's obligations under this Agreement. Subject to applicable law and the terms of this Agreement, the refundable balance may be returned after expiry or valid termination of the Agreement, after adjustment of any lawful outstanding dues, losses, damages or other amounts payable by the Partner.

4. Partner Responsibilities

• Maintain professional and responsible conduct at all times.
• Handle parcels carefully and follow authorised operating procedures.
• Keep shipment records, scans and operational information accurate.
• Protect customer, seller and shipment information.
• Follow Company instructions relating to pickup, receiving, sorting, dispatch and handover.
• Immediately report loss, damage, shortage, fraud or unusual shipment activity.

5. Prohibited Activities

The Partner shall not knowingly accept, store, transport or facilitate prohibited, unlawful or dangerous goods. The Partner shall not create false shipment records, fraudulent scans, fake delivery confirmations or manipulate Company systems, commissions or financial records.

6. Customer & Shipment Information

Customer names, mobile numbers, addresses, shipment details, tracking information and other confidential information shall be used only for authorised business and operational purposes. The Partner shall take reasonable measures to prevent unauthorised access, disclosure or misuse.

7. Premises & Operational Standards

The Partner shall maintain an appropriate operational environment for authorised courier activities. The Company may establish reasonable requirements concerning cleanliness, parcel security, signage, records, equipment and operational procedures.

8. Shipment Handling

The Partner shall receive, store, sort, scan, dispatch or hand over shipments only according to the role assigned by the Company. Each shipment shall be handled with reasonable care and appropriate security.

9. Scanning & Status Updates

All required shipment scans and status updates must be completed accurately and within the applicable operational process. False, duplicate, unauthorised or intentionally misleading scans are prohibited.

10. Cash, COD & Settlement

Where the Partner is authorised to collect cash or COD amounts, all collections shall be properly recorded, reconciled and deposited or settled according to the Company's applicable settlement procedure. Collected funds shall not be used for personal or unauthorised purposes.

11. Commission & Partner Earnings

Partner commissions, incentives and operational earnings shall be determined according to the applicable Company commission structure, service rules and approved records. The Company may review or correct entries where an error, duplicate transaction, fraudulent activity or other valid discrepancy is identified.

12. Loss, Damage & Shortage

The Partner shall promptly report any parcel loss, damage, shortage, tampering or security incident. Investigation and responsibility shall be determined based on shipment records, scan history, available evidence, applicable policies and the circumstances of the incident.

13. RTO & Returned Shipments

Returned or RTO shipments shall be handled according to the Company's RTO procedures. The Partner shall maintain accurate receipt, storage, dispatch and handover records for returned shipments.

14. Inspection & Audit

Subject to applicable law and reasonable operational requirements, the Company may review relevant records, shipment movements, operational activities and other information connected with the Partner's authorised activities.

15. No Unauthorised Sub-Contracting

The Partner shall not transfer, sell, assign or subcontract the rights or responsibilities under this Agreement to another person or entity without prior written authorisation from the Company.

16. Fraud & Misconduct

Fraud, theft, intentional shipment manipulation, false records, misuse of customer information, unauthorised financial activity, deliberate parcel tampering or other serious misconduct may result in investigation and suspension or termination of the Partner relationship, subject to applicable law.

17. Account & System Security

Partner login credentials, passwords, OTPs, access tokens and other security information must be kept confidential. The Partner shall immediately notify the Company if unauthorised access or suspected compromise occurs.

18. Compliance With Law

The Partner shall comply with applicable laws, regulations, local requirements and lawful instructions relevant to the authorised activities performed under this Agreement.

19. Suspension

The Company may temporarily suspend access to operational systems or services where necessary for security, investigation, operational protection, suspected fraud, policy violations or other legitimate business reasons, subject to applicable law.

20. Termination

This Agreement may end upon expiry of its one-year term, mutual written agreement, or earlier termination in accordance with the Agreement, applicable Company procedures and applicable law.

21. Security Deposit Settlement After Termination

After expiry or valid termination, the refundable Security Deposit shall be reviewed against outstanding amounts, documented losses, damages, unpaid charges or other lawful liabilities of the Partner. Any remaining refundable balance shall be processed according to the Company's applicable settlement procedure and applicable law.

22. Confidentiality

The Partner shall maintain confidentiality regarding non-public Company information, operational procedures, customer information, commercial information and system information obtained through the partnership.

23. Dispute Resolution

The parties shall first attempt to resolve operational or commercial disputes through good-faith communication. Where a dispute cannot be resolved, the parties may use the appropriate legal or contractual process available under applicable law.

24. Partner Declaration

• I confirm that the information supplied in this Agreement is accurate.
• I agree to maintain professional standards while performing authorised courier activities.
• I agree to protect shipment and customer information.
• I agree not to knowingly handle prohibited or unlawful shipments.
• I understand that the Security Deposit is refundable subject to the terms and settlement provisions of this Agreement.
• I agree to follow applicable Company policies and lawful operational instructions.

25. Security Deposit Confirmation

This document is intended to record the commercial and operational understanding between the parties. Specific rights and obligations remain subject to applicable law and any separately executed written terms.