Cancellation Before Pickup
A shipment may generally be cancelled before the parcel has been picked up, subject to the applicable service conditions. Any eligible refund will be processed according to the payment method and applicable charges.
Cancellation After Pickup
Once a parcel has been picked up or entered into the courier network, cancellation may not always be possible. Applicable transportation, processing, pickup or other charges may be deducted where permitted.
Cancellation During Transit
A shipment that is already in transit may not be eligible for ordinary cancellation. Depending on the shipment status, the parcel may need to complete delivery or be processed through the applicable return or RTO procedure.
Refund Eligibility
Refunds are provided only where the transaction or service is eligible for a refund under the applicable policy. Certain charges, completed services, third-party fees or operational costs may be non-refundable.
Refund for Duplicate Payment
If a customer is charged more than once for the same transaction due to a verified duplicate payment, the eligible duplicate amount may be refunded after verification.
Failed or Unsuccessful Payment
If money is deducted from a customer's account but the shipment payment is not successfully confirmed, the transaction may require verification with the relevant payment service provider before a refund or reversal is completed.
Refund Processing Time
Eligible refunds will be initiated after verification and processing. The time required for the amount to appear in the customer's bank account, card or payment account may depend on the payment method and financial institution.
Original Payment Method
Where practical and permitted, eligible refunds will be made to the original payment method used for the transaction. Alternative arrangements may be made where required by the payment provider or applicable circumstances.
Cash or Offline Payments
Refunds relating to cash, offline settlement or partner-managed transactions may be subject to additional verification and the applicable settlement procedure.
RTO & Failed Delivery Charges
If a parcel is returned to origin because delivery cannot be completed, applicable RTO, transportation, re-attempt or other charges may be deducted or collected according to the applicable service terms.
Non-Refundable Charges
Certain charges may be non-refundable, including charges for services already completed, applicable pickup or transportation costs, special handling charges, RTO charges, third-party fees or other costs clearly identified as non-refundable.
Refund Request
Customers may be required to provide shipment information, transaction details, payment references and other supporting information when requesting a refund.
Verification
Barir Bazar Express may verify a refund request before processing it. Refunds may be delayed or rejected if the transaction cannot be verified or if the request does not satisfy the applicable policy.
Fraudulent Refund Claims
False, fraudulent, duplicate or abusive refund requests are prohibited. Barir Bazar Express may suspend accounts, reject claims and take appropriate action where misuse or fraud is identified.
Third-Party Payment Providers
Where payments are processed through third-party payment providers, the processing time and status of a refund may also depend on that provider and the customer's financial institution.
Changes to This Policy
Barir Bazar Express may update this Cancellation & Refund Policy from time to time. The latest version published on this page will apply to applicable transactions.
Contact Us
For cancellation or refund-related questions, please contact Barir Bazar Express through the official contact details and support channels provided on our website or application.